Log in to manage your account and payments

How do I log in to HeySpin on my phone without hunting around the site?

Open the HeySpin homepage, tap Log in , then enter your email (or username) and password. If you previously allowed Face ID/Touch ID in your browser or password manager, approve it to sign in faster.

What do I do if HeySpin says my password is wrong even though I’m sure it’s right?

Use Forgot password on the login screen and reset it from the email HeySpin sends you. After resetting, sign in again and make sure Caps Lock is off and you’re not pasting extra spaces.

I’m not getting the HeySpin reset email—what should I check first?

Check Spam/Junk and search your inbox for “HeySpin,” then wait a few minutes because delivery can lag. If nothing arrives, request another reset and confirm you’re using the same email you registered with.

Can I stay logged in on HeySpin, or will it keep signing me out?

HeySpin keeps you signed in on a trusted device until you clear cookies or sign out manually. If you’re being logged out every time, turn off private browsing and allow cookies for the site.

What should I do if the HeySpin login button just spins or the page won’t load?

Refresh once, then clear the site’s cache/cookies and try again, because a corrupted cookie can block login. If it still hangs, switch from Wi‑Fi to mobile data (or the other way around) and retry.

Is it possible to log in to HeySpin from another country when I’m traveling?

HeySpin blocks logins from some locations due to licensing, so access depends on where you are. If the login page refuses to proceed, you’ll need to wait until you’re in a supported region to sign in.